---
title: "WizFi360 Connectivity problem with Cisco Wireless AP"
url: "https://maker.wiznet.io/forum/15037"
markdown_url: "https://maker.wiznet.io/forum/15037/md"
type: "Forum topic"
category: "Wireless"
author: "K B"
created: "2023-10-10T10:59:49+09:00"
last_activity: "2024-10-24T21:34:53+09:00"
language: "en"
views: 266
replies: 2
source: "WIZnet Makers forum (https://maker.wiznet.io/forum/)"
---

# WizFi360 Connectivity problem with Cisco Wireless AP

## Question

Asked by K B on 2023-10-10 in Wireless.

Hello everyone,

I am running on an issue with my current wireless network.
I am able to get this error out of my router:

> auth_mode=‘wpa2-psk’ vlan_id=‘140’ reason=‘eapol_timeout’ radio=‘0’ vap=‘0’ channel=‘6’ rssi=‘24’
>
> client 00:08:dc:6a:a3:9f had a failed connection to SSID Promistel during authentication because the client did not provide credentials.

I have successfully connected with a Wizfi310 module.

I am currently running firmware 1.1.2.

My WizFi360 connect without issues to my iPhone hotspot.

What is the recommended way to proceed in identifying the issue?

Best regards,
KB

## Replies

### Reply 1 by abalore, 2024-02-27

Hello, I’m having same problem. Did you find any solution for this?

### Reply 2 by millytoamaya, 2024-10-24

If you're experiencing connectivity issues between WizFi360 and a Cisco Wireless Access Point (AP), here are some steps to troubleshoot the problem:

### 1. **Check Physical Connections**:

- Ensure that all cables are securely connected and that the Cisco AP is powered on.

### 2. **Verify Network Settings**:

- Check that the WizFi360 is configured with the correct SSID and password for the Cisco AP.

- Ensure that the WizFi360 and Cisco AP are on the same subnet.

### 3. **Firmware Updates**:

- Ensure both the WizFi360 and the Cisco AP have the latest firmware installed. Check their respective websites for updates.

### 4. **Reboot Devices**:

- Restart both the WizFi360 and the Cisco AP to clear any temporary glitches.

### 5. **Check AP Configuration**:

- Access the Cisco AP's settings to ensure it is configured to allow connections from the WizFi360.

- Check if MAC filtering is enabled; if so, ensure the WizFi360's MAC address is allowed.

### 6. **Review Wi-Fi Settings**:

- Ensure the AP is broadcasting the Wi-Fi signal and is not hidden.

- Verify the wireless channel and settings (e.g., 2.4GHz or 5GHz) are compatible with the WizFi360.

### 7. **Use the Correct Authentication**:

- Check if the AP requires specific security settings (WPA2, WPA3, etc.) and ensure the WizFi360 is configured to match.

### 8. **Check for Interference**:

- Ensure there are no other devices or appliances causing interference with the wireless signal.

### 9. **Logs and Diagnostics**:

- Check logs on both devices for any error messages that might indicate the cause of the problem.

If the issue persists after following these steps, consider reaching out to customer support for either the WizFi360 or Cisco for further assistance. . You can <a href="https://digitechnopost.com/write-for-us/"> [submit technology guest post](https://digitechnopost.com/write-for-us/) </a> on digitechnopost.com and drive the more traffic to your website.

---

Source: https://maker.wiznet.io/forum/15037